Q&A

We stand behind every item we sell and want you to be truly happy with your purchase. If

you are not 100% satisfied, you may return it in its original, unworn condition

within 14 days of the delivery date for a full refund. 

Please note: Returns must be unworn, undamaged, and unaltered. Your item must be returned

in its original packaging, including boxes, pouches, and other signature packaging materials.

You can visit our returns policy page for further details.

We offer convenient online payment options to ensure a smooth transaction. You can securely pay for your order using major credit cards such as Visa, MasterCard, Discover, Amex, as well as PayPal. Please keep in mind that we can only accept a single form of payment per order.

We understand that receiving your order in a timely manner is important to you, and we strive to ensure a swift and efficient delivery process. For stock items please allow 3-5 business days orders within the U.S.. Customized orders are made to order and therefore will take 2 to 4 weeks.he estimated shipment date will be provided to you during the check-out process and may vary on made-to-order and customized items

We strive to ensure prompt and smooth delivery of your order. Once your order is shipped we will send you the tracking information.

One possibility is that the item you ordered was customized. This may require additional time for our skilled professionals to craft. We believe in delivering nothing short of the best, and this dedication to quality may result in a slightly longer shipping time. Our team is working to fulfill your order and ensure it meets our high standards. We appreciate your patience and understanding during this process. If you have any concerns or need further information about the status of your shipment, please don’t hesitate to reach out to our customer support team.

We take great care in packaging and delivering your jewelry to ensure it arrives in pristine condition. However, in the unfortunate event that your item arrives damaged, we are here to assist you. If you notice any damage upon receiving your package, we kindly ask you to contact us immediately. Our dedicated customer support team is ready to address your concerns and provide a suitable resolution. Please reach out to us with details about the damage, along with any supporting evidence such as photographs, so that we can better understand the situation.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Bichachi Jewelry offers a complimentary cleaning service that is offered one time over the warranty of your jewelry to ensure that your jewelry remains like new, it also includes checking the stones are secure in their settings. With proper care, your Bichachi Jewelry diamond ring will retain its beauty and character for many years to come. Learn more about this service.

If you are unsure about your ring size, you can easily determine it at home using this simple method: 

• Take a piece of string or paper and wrap it around the base of your finger where you intend to wear the ring.

1. Mark the point where the end of the string or paper meets.
2. Carefully remove the string or paper from your finger. 
3. Using a ruler, measure the length of the string or paper in millimeters (mm)
4. Divide the measure length by 3.14 to obtain the diameter of your ring. 

Once you have the diameter, you can refer to a ring size chart to find the closest matching size. We always suggest sizing up for this.

We provide resizing services for specific jewelry items. We offer a one-time complimentary resizing service for these items. Please be advised that any items that have been resized or altered are not eligible for refund or exchange. We appreciate your understanding and remain committed to ensuring your satisfaction.

Yes, all our jewelry comes with a two year warranty from the date of purchase. Get more details at our warranty page.

At Bichachi jewelry we use only natural diamonds that were ethically mined and carefully sorted. All our diamonds are in accordance with the highest quality industry standards of Kimberly and RGC diamond organizations.

Yes, we have showrooms in New York, Los Angeles and Houston. You can find more information and book an appointment at one of our showrooms here.

Unique diamonds and gemstones are our expertise. We can source a special diamond for you tailored to your needs and budget.